Monster Moving LLC

Can not say enough negative things about this service. For the sake of my own sanity, I'll compartmentalize our numerous complaints into 5 key grievances:

1- Constant moving of goal posts. Our initial pickup window was guaranteed and then missed and rescheduled 3-4 times. Every single time, we had to be the ones to call the service and ask what was going on. We were given excuse after excuse.

2- Lack of Transparency - After receiving the initial quote (during which time we were absolutely lied to about the level of service we could expect), we did not see a contract or terms sheet from Monster Moving until we'd already deposited over $5000 for the service and our possessions were loaded on their truck.

-- We were asked when we would be available to accept delivery and provided a date. There was absolutely no mention that the contract gave them a 30 DAY delivery allowance FROM THAT DATE. We only discovered this AFTER reading the fine print on the back of the contract; a contract we only received after we had paid 75% of the total moving costs.

3- Multiple items were not packed. We performed a walkthrough with the movers indicating what items should be packed, and which ones should be left. The moving team moved some items out of the way, then completely neglected to load them on the truck at all - even after charging us for the space they would take up.

4- Monster Moving DOUBLED our quote price when the movers arrived. In fairness, we did have more items to move then we initially anticipated, but certainly not double the amount. Watching them write up the new bill, I saw they quoted 10 cubic feet for a guitar, 15 cubic feet for a Shop Vac, the list goes on and on.

5- Absolute lack of communication. Helen Keller had less of a struggle learning to communicate than Monster Moving and their support team. Constant excuses, long hold times, indifferent operators, and lack of any updates are what you can expect here. Good luck trying to get any answers, reach a manager, or talk to anybody except their inept support team.

There are not many things I would use a time machine to change about my life. But contracting Monster Moving is certainly one of them. Damn the butterfly effect, I would happily accept any consequences just to not give my money to these dirtbags. It is now the week of Christmas and my wife and I are sitting in an empty house in a new state, hoping against hope that all of our belongings are safe.

In short, run. Run far away. Run and hide from businesses like Monster Moving. They are the true monsters hiding under your bed you were told about as a child. Except these monsters pick up your bed, spit on it, and throw it into the lake and then charge you for the hassle.

Move size: 3 Bedroom Home Service cost: $7200

THE WORST MOVING EXPERIENCE EVER – DO NOT BOOK! I have moved internationally, domestic cross-country and locally before, and I have never worked with such an appallingly unprofessional company. Here is the summary of my experience:

• Movers did not show up on the day they were supposed to despite paying extra to secure a guaranteed specific move-out date.

• Movers damaged the walls and scratched the floors. Some of my duffel bags were literally thrown down the stairs.

• Movers parked in an illegal spot even though I had a spot reserved for them and asked them repeatedly to move the van.

• Movers left my belongings unattended for hours in the middle of the street in downtown San Francisco (not even on the sidewalk – see pictures).

• The packing crates for TV and glass top that I paid extra for turned out to be bubble wrap with a thin cardboard layer and was completely inadequate protection for the items it was supposed to hold. Needless to say, the glass top arrived in pieces.

• Unprofessional service:

o One representative told me to “call the police” because I asked for written confirmation on claims filing procedures.

o Movers charged an arbitrary $1,000 extra to change delivery address without explaining how they arrived at that amount even though the new address was

• Movers lost and damaged a number of items and have been unresponsive to claim filings.

Don’t believe me? Read these Yelp reviews (https://www.yelp.com/biz/monster-moving-elk-grove-village) and Better Business Bureau reviews (https://www.bbb.org/us/il/elk-grove-village/profile/moving-companies/monster-moving-llc-0654-1000012098)

Move size: 2 Bedroom Home Service cost: $14157

I was skeptical that they would take a long time or be rough with our items. Quite the contrary! They were speedy and efficient - and treated our items like their own. Edgar was so helpful and did all he could to make this a seamless move. They were great communicating with us, and the price was well worth it (though we found it cheaper than many other companies!!) We will be loyal to Monster Moving the next time we move! I highly recommend this professional and efficient company! Monster Moving is top-notch! This was our first time using a moving company, so we were

Move size: 2 Bedroom Home Service cost: $5264

I wish there was one positive thing to say about my daughter's recent move from CT to FL but it was a shameful fiasco from start to beginning. We chose Monster on positive reviews and their responsiveness in the bidding process, but it went horribly downhill from there. They not only didn't show up on the scheduled moving day but didn't come until 4:00 pm the following day with an obviously rented truck that was too small to hold everything. This meant they had to return the next day to get the remaining items, which forced us to rearrange all of our travel plans. They more than doubled the original estimate and added charges of over $1000 for packing materials when we had packed everything but the TVs (which was in the contract). They added a service charge for a "long walk" when they in fact parked in the driveway. But things got even worse. Their customer service rep was not only unsympathetic and rude about our dissatisfaction, but also arbitrarily told us that we had to pay an additional 15% (85% as opposed to the 70% we had already paid) before they would even load our contents onto yet another truck for the interstate move. We had no choice but to comply with this underhanded alteration to the contract. Even after that, she was evasive about when our shipment would even be put on a truck. She referred us to the company president/founder "Ann" (whose last name is nowhere to be found on the company site or LinkedIn). Ann said she would "look into" out complaints and suggested my daughter call her "once a week" for a progress report! As several other people have noted, Monster never responded to any emails or texts, dealing with her complaints, communicating only by phone to avoid having any record of their unsatisfactory responses. The shipment finally arrived two and a half weeks after we arrived with her family having to sleep on air mattresses and sit in folding chairs in the interim. As it was, it came a day later than it was promised.. Many of the cartons and containers were crushed and her bedding was soaked from being left out in the rain. I would avoid this company like the plague.

Move size: 3 Bedroom Home Service cost: $16000

This is a disreputable company. First, they cancelled our move the day of the move. When we rescheduled for another day, The Monster Moving LLC sent a subcontract moving company (without disclosing this to us ahead of our signing a contact with them) . The subcontract company from Texas arrived on the new date and loaded all our items on their truck and then said that they would not honor the Monster Moving’s contract. Even though we were sending less furniture (minus a large desk and bookcase) than what we itemized on the contract, they said we would have to pay an additional $800. We tried to speak with the supervisor (Natalie) at Monster Moving repeatedly and she refused to take our call on the day of the move. When we asked to cancel the move, they refused to release our belongings from the truck until we paid them $1000 cash, which we did. We moved all the items off the truck. We are writing this review as a warning to any one considering working with The Monster Moving LLC (Illinois).

Move size: Studio Service cost: $2635

An absolute nightmare. Took a month after they packed us up before they were at destination. Price Was $7000More than initial quote. 5 pieces of furniture chipped but they use a claims company that is very rude to older people who can’t use computers. I Truck driver tried to charge more money for delivery. When I just called monster moving they say they aren’t allowed to talk after move , when you can talk to claims company. No one at either place will help me. I could not claim many broken dishes and crystal as they did not pack them which was my fault. But they had to have been dropped as they were in thousands of pieces. Boxes were marked “fragile”. It was hard to find movers during Covid but I really made a bad choice.

Move size: Partial Move Service cost: $13000