Monster Moving LLC

Can not say enough negative things about this service. For the sake of my own sanity, I'll compartmentalize our numerous complaints into 5 key grievances:

1- Constant moving of goal posts. Our initial pickup window was guaranteed and then missed and rescheduled 3-4 times. Every single time, we had to be the ones to call the service and ask what was going on. We were given excuse after excuse.

2- Lack of Transparency - After receiving the initial quote (during which time we were absolutely lied to about the level of service we could expect), we did not see a contract or terms sheet from Monster Moving until we'd already deposited over $5000 for the service and our possessions were loaded on their truck.

-- We were asked when we would be available to accept delivery and provided a date. There was absolutely no mention that the contract gave them a 30 DAY delivery allowance FROM THAT DATE. We only discovered this AFTER reading the fine print on the back of the contract; a contract we only received after we had paid 75% of the total moving costs.

3- Multiple items were not packed. We performed a walkthrough with the movers indicating what items should be packed, and which ones should be left. The moving team moved some items out of the way, then completely neglected to load them on the truck at all - even after charging us for the space they would take up.

4- Monster Moving DOUBLED our quote price when the movers arrived. In fairness, we did have more items to move then we initially anticipated, but certainly not double the amount. Watching them write up the new bill, I saw they quoted 10 cubic feet for a guitar, 15 cubic feet for a Shop Vac, the list goes on and on.

5- Absolute lack of communication. Helen Keller had less of a struggle learning to communicate than Monster Moving and their support team. Constant excuses, long hold times, indifferent operators, and lack of any updates are what you can expect here. Good luck trying to get any answers, reach a manager, or talk to anybody except their inept support team.

There are not many things I would use a time machine to change about my life. But contracting Monster Moving is certainly one of them. Damn the butterfly effect, I would happily accept any consequences just to not give my money to these dirtbags. It is now the week of Christmas and my wife and I are sitting in an empty house in a new state, hoping against hope that all of our belongings are safe.

In short, run. Run far away. Run and hide from businesses like Monster Moving. They are the true monsters hiding under your bed you were told about as a child. Except these monsters pick up your bed, spit on it, and throw it into the lake and then charge you for the hassle.

Move size: 3 Bedroom Home Service cost: $7200

THE WORST MOVING EXPERIENCE EVER – DO NOT BOOK! I have moved internationally, domestic cross-country and locally before, and I have never worked with such an appallingly unprofessional company. Here is the summary of my experience:

• Movers did not show up on the day they were supposed to despite paying extra to secure a guaranteed specific move-out date.

• Movers damaged the walls and scratched the floors. Some of my duffel bags were literally thrown down the stairs.

• Movers parked in an illegal spot even though I had a spot reserved for them and asked them repeatedly to move the van.

• Movers left my belongings unattended for hours in the middle of the street in downtown San Francisco (not even on the sidewalk – see pictures).

• The packing crates for TV and glass top that I paid extra for turned out to be bubble wrap with a thin cardboard layer and was completely inadequate protection for the items it was supposed to hold. Needless to say, the glass top arrived in pieces.

• Unprofessional service:

o One representative told me to “call the police” because I asked for written confirmation on claims filing procedures.

o Movers charged an arbitrary $1,000 extra to change delivery address without explaining how they arrived at that amount even though the new address was

• Movers lost and damaged a number of items and have been unresponsive to claim filings.

Don’t believe me? Read these Yelp reviews (https://www.yelp.com/biz/monster-moving-elk-grove-village) and Better Business Bureau reviews (https://www.bbb.org/us/il/elk-grove-village/profile/moving-companies/monster-moving-llc-0654-1000012098)

Move size: 2 Bedroom Home Service cost: $14157

I hired Monster Movers to move me from Chicago, IL to Texas (975 miles) after reading positive reviews. MISTAKE!

Per the terms of their own contracts/agreements, the company is legally allowed up to 30 business days to make my delivery based on the distance from the date written that I was able to accept delivery. They picked up my belongings on November 23rd and there is a written agreement that states I was able to accept delivery on November 26th. Originally, my plan was to put my items in storage but I did not have a unit yet as I was in Chicago and the storage unit would be in Texas. The company said all they needed was a city, state, and zip code (which I provided at prior to and again at pickup) and the exact address could be provided at a later date.

I called Monster Moving on December 29th to find out when my delivery would be made since January 6 would have been the end of the 30 business day window. I was told they had tried to contact me "multiple times" to confirm the delivery address since they picked up my items. This is not true. There was not a single missed call, email, or voice mail from the company any time between the pick up date (November 23) and the date I called them about delivery (December 29). Representatives insisted they had contacted me and I asked for the records showing where they had tried to call or email me since I had nothing from them on my end. Jennifer said she would send the records on several occasions, but she never did. They do not exist. I know this because I called again on January 15th to ask about a discount on my final payment due to the delivery driver due to nonperformance. She backtracked and said she was not required to provide those records to me. This is because she knows no one contacted me and has no proof.

Further, I know her insistence that an exact address is required for delivery is false because the delivery driver called me on January 14th requesting that I text him a delivery address as dispatch did not provide an address to him for my delivery - thus voiding the company's claim that they could not send a delivery without an address.

If I was able to accept a delivery as early as November 26, why would I not have a place for the delivery to be made?

Jennifer hung up on me on January 15 when I called to ask about a discount since the service was not provided per the terms of their own contract. This was a completely inappropriate way to handle a customer and I assume she decided to hang up on me since she recognized my request was valid. I should not be required to pay 100% of the price for a service that was not provided in accordance to the terms of the company's own contract.

Also noteworthy, the company's website has a link to another company called "Monster Moving" out of Connecticut with an A+ BBB rating. This is highly deceptive. (https://www.bbb.org/us/ct/westport/profile/moving-companies/monster-moving-0111-87113613)

POTENTIAL CLIENTS BEWARE and hire a more reputable, less deceptive, more professional moving company that does not hang up on their clients when there is an issue. If you do choose to use Monster Moving, get everything in writing. There has been little, if any, written correspondence since I called on December 29 from the company. This is because they do not want to be liable for anything. I have made calls, but also made the same requests/complaints in writing. Interesting that they want to enforce the contract but not communicate about the contract in writing, rather representatives call. Easier to delete the recordings of a phone call than an email.

A complaint will also be filed with FMCSA (Federal Motor Carrier Safety Administration) with the DOT.

Move size: Studio Service cost: $3337

This company has posted many false reviews on Google reviews and has likely done the same here.

They are well over a week late delivering our stuff (PAST THE 30 DAY LEGAL LIMIT) and have not ONCE called or contacted us in any way to give us any kind of information post pick up. They have ignored our e-mails and refuse to give me copies of any of the paperwork relating to our move. They have no idea when my stuff will get here. Save your money and your sanity.

Move size: 1 Bedroom Home Service cost: $4400

I was skeptical that they would take a long time or be rough with our items. Quite the contrary! They were speedy and efficient - and treated our items like their own. Edgar was so helpful and did all he could to make this a seamless move. They were great communicating with us, and the price was well worth it (though we found it cheaper than many other companies!!) We will be loyal to Monster Moving the next time we move! I highly recommend this professional and efficient company! Monster Moving is top-notch! This was our first time using a moving company, so we were

Move size: 2 Bedroom Home Service cost: $5264